+65 64600199

TERMS AND CONDITIONS

Terms and Conditions for Virtual Office Services

1. Regulatory Status

VOffice Singapore Pte Ltd (“VOffice Singapore” or “the Company”) is a corporate service provider regulated by the Accounting and Corporate Regulatory Authority (“ACRA”) under the Corporate Service Providers Act 2024 (“the Act”).

The Act came into effect in Singapore on 9 June 2025. It mandates that businesses providing services such as company formation, acting as directors or secretaries, or offering registered addresses must be registered with ACRA. This ensures compliance with laws, particularly regarding anti-money laundering and counter-terrorism financing. Adherence to the Act is compulsory.

2. Know-Your-Client (KYC) Requirements

Clients subscribing to our virtual office services must complete VOffice Singapore’s Know-Your-Client (KYC) process within sixty (60) days from the service start date. Required documents may include, but are not limited to:

  • Identification documents of directors, shareholders, or authorized representatives

  • ACRA business profile or equivalent

  • Proof of residential or business address

  • Any additional documents reasonably requested for regulatory compliance

Clients who do not provide the required information within the specified timeframe will be offboarded, and fees already paid will not be refunded.

Additional KYC Fees
Our virtual office services include KYC verification for up to five (5) directors, shareholders, or beneficial owners per company. For additional persons beyond five (5), a fee of S$10 per person applies. All extra KYC fees must be settled before or during completion of the KYC process.

3. Prohibited Use of Virtual Office Services

The following uses are strictly prohibited:

  • Businesses registered as travel agencies, tour operators, reservation services, or financial institutions that require a physical office under law

  • Businesses not registered in Singapore

  • Using the virtual address as a personal mailing address

  • Using the virtual address as a residential, operational, or business location, including registration with the Ministry of Manpower (“MOM”) for work passes or housing

4. Use of Virtual Address

Clients with businesses registered with ACRA in Singapore may use the VOffice Singapore address:

22 Sin Ming Lane #06-76 Midview City, Singapore 573969

This address may be used on business collaterals such as letterheads, invoices, business cards, and official correspondence.

VOffice Singapore reserves the right not to accept personal mail, including bank statements or utility bills, and may return such mail without prior notice. In such cases, VOffice Singapore may terminate the service immediately, without refund.

Each virtual office package is strictly for one business entity only. Packages cannot be transferred to another company or entity.

5. Mail and Parcel Handling

Our mail services cover only letters and documents. Parcel handling is not included as a standard service and may only be accepted at our discretion as a courtesy. Any accepted parcels must be collected within two (2) working days of notification.

  • Uncollected parcels may be disposed of, and future parcel acceptance may be refused if collection does not occur promptly

  • VOffice Singapore may open mail without prior notice if necessary, including cases where the recipient is unknown

  • Mail uncollected for thirty (30) days may be returned or discarded

  • VOffice Singapore is not responsible for lost or misdirected mail and is not obliged to forward mail lacking proper recipient details

6. Conduct and Disruption

Clients or their representatives (customers, partners, employees, agents) must not engage in disruptive, intimidating, harassing, or unsafe behavior at our office.

VOffice Singapore reserves the right to:

  • Deny access

  • Request cessation of disruptive conduct

  • Terminate services immediately

No refund will be issued in these circumstances.

7. Client Declarations

By using VOffice Singapore’s Virtual Office Services, you agree to:

  1. Be bound by all clauses in these Terms and Conditions

  2. Indemnify and hold VOffice Singapore harmless from any loss, liability, or cost arising from your use of our services

  3. Ensure your business activities in Singapore are lawful

  4. Confirm all information provided during onboarding and KYC is true, complete, and accurate

  5. Accept that VOffice Singapore may terminate services for any breach of these Terms and Conditions

  6. Accept that VOffice Singapore may update or amend these Terms and Conditions without prior notice

8. Communications

VOffice Singapore may send emails regarding:

  • Updates to Singapore laws

  • Service announcements

  • Marketing materials, promotions, and third-party offers

Clients may opt out at any time by unsubscribing from our mailing list.